Shipping policy

 

At Her Hawen, we aim to deliver your favorite lingerie as quickly and safely as possible. Please read our shipping details below:

1. Shipping Locations

  • We currently deliver across India.

  • International shipping is not available at the moment (you can update later when expanding).

2. Processing Time

  • All orders are processed within 1–3 business days after confirmation of payment.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Time

  • Delivery usually takes 3–7 business days, depending on your location.

  • Delays may occur due to courier services, regional issues, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges are calculated at checkout.

  • Free shipping promotions may be offered on select orders.

5. Packaging

  • Every order is carefully packed to ensure your items arrive safely.

  • Packaging is discreet, keeping your privacy in mind.

6. Tracking

  • Once your order is shipped, you will receive a tracking number via email or WhatsApp.

  • Use this number to track your delivery with the courier.

7. Lost or Damaged Packages

  • Her Hawen is not responsible for delays or damage caused by the courier.

  • If your package is lost or damaged, contact us within 5 days of expected delivery — we will assist in resolving the issue with the courier.